What BCU could improve on - honest feedback from students

As student liaison officer for BCU I emailed my fellow students after the course had finished to get their honest feedback without fear of their marks being affected (silly I know, but you do think about it). We did feedback electronically a few months ago, but a lot happened in the last few months too.

The point made may have been expanded on to ensure the reader had a better understanding. 

• Lectures starting late, either because of technical issues or lecturers arriving late.
  
• No need to walk to Margaret Street (15-20 minute walk from Parkside campus) – although I understand there maybe an issue with space at Parkside someone commented that walking to Margaret Street took out an afternoon and on reflection at the end of the course this was time wasted.
  
• Not being able to use studio space due to BA timetabling. We had Friday allocated to us, not great if you are working or unable to attend on Fridays.
  
• Not being offered to share demonstrations of how things work in the studios – this would not only help students but staff as they would not be asked to repeat.
  
• Lack of technicians – particularly evident in print room although this was resolved with Sarah’s appointment
  
• Lack of communication or late communication
  
• Emails on Sunday about following weeks timetable – sometimes late due to external lecturers being confirmed although not always
  
• Miscommunication over the static show
  
• Not all students information on the static show leaflet
  
• Poor management of the fashion show
  
• List of those needed to be seen by external examiner, some people had to travel a long distance only to be told they were not needed
  
• Not being offered assistance to show at New Designers under BCU banner
  
• Birmingham Fashion Festival – no link with BCU
  
• Respect from students to other students – turn up on time, phones put away
  
• Lecturer leaving half way through group tutorial, no explanation given
  
• Shop shut Wednesday afternoon and not available the last few weeks of the course

I do think that Universities fail to remember that students now hold the upper hand and that as Universities run as businesses these days, we are now the consumer. Universities will come under consumer law in the near future and there maybe cases of people asking for refunds if they don't think they had value for money.